Frequently Asked Questions (FAQ)

Eligible items may be returned within 30 days of delivery. Items must be unworn, unused, unwashed, undamaged, and returned in their original condition with all tags, packaging, accessories, and protective materials included.

Yes. These items are not eligible for return or exchange:

• Items marked Final Sale
• Gift cards
• Personalized or customized merchandise
• Opened or used beauty, skincare, haircare, fragrance, bath, or wellness products
• Pierced earrings and other hygiene-sensitive items
• Swimwear without the original hygienic liner and tags
• Items showing signs of wear, use, washing, alteration, damage, fragrance, or makeup

Sale items may be returned unless they are specifically marked Final Sale.

Visit our Returns Center or email support@futurebrandsgroup.com within 30 days of delivery.

Include your order number, the item you wish to return, and the reason for the return. Once your request is approved, we will send you return instructions.

Returns sent without prior authorization may not be accepted.

Yes. Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

You may use a carrier of your choice. We strongly recommend a trackable and insured shipping service, as Future Brands Group is not responsible for returned packages that are lost, delayed, damaged, or delivered to the wrong address.

Original shipping charges and return shipping costs are non-refundable.

Once your return is received, we will inspect it to confirm that it meets our return requirements.

Approved refunds are issued to the original payment method. Please allow up to 10 business days for your bank or credit card provider to process and post the refund after it has been issued.

Returns that do not meet our eligibility requirements may be declined.

Contact us as soon as possible after placing your order. We will make every reasonable effort to assist, but we cannot guarantee that an order can be canceled or modified once it has entered processing or shipment.

Future Brands Group may also cancel or adjust an order because of inventory limitations, suspected fraud, pricing errors, promotional errors, payment issues, or other circumstances described in our Terms of Service.

If we cancel an order after payment has been processed, the applicable amount will be refunded to the original payment method.

Inspect your order when it arrives and contact support@futurebrandsgroup.com within 7 days of delivery if an item is damaged, defective, or different from what you ordered.

Include your order number and clear photographs of the item, packaging, and shipping label.

If the issue is confirmed, we will provide a prepaid return label and arrange a replacement or refund at no additional cost to you.

Damage caused by normal wear, misuse, improper care, or customer handling is not considered a product defect.

Yes. Standard shipping is free on orders over $75 within the continental United States.

Shipping charges may apply to orders under $75 and to deliveries outside the continental United States. Any applicable charges are shown at checkout.

We may collect information you provide when you place an order, create an account, contact us, or subscribe to marketing communications. This may include your name, email address, telephone number, billing and shipping addresses, order details, and transaction information.

We may also automatically collect information such as your IP address, device information, browser type, and activity on our website.

Payment information is securely processed by our authorized payment providers.

We use your information to:

• Process and fulfill orders
• Provide customer service
• Communicate with you about your purchases
• Prevent fraud and protect our website
• Improve our products and shopping experience
• Send marketing communications when you have chosen to receive them
• Comply with applicable legal and regulatory obligations

See our Privacy Policy for more information.

We do not sell personal information in exchange for money.

We may share limited information with service providers that help us operate our business, including payment processors, shipping carriers, website providers, analytics services, and advertising partners.

Depending on where you live, you may have the right to opt out of certain uses or sharing of your personal information. See our Privacy Policy or email support@futurebrandsgroup.com to submit a privacy request.

We use reasonable administrative, technical, and organizational safeguards designed to protect your information, including secure connections and trusted payment-processing providers.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Yes. Unsubscribe at any time using the link at the bottom of our marketing emails, or email support@futurebrandsgroup.com for help.

You may continue to receive necessary transactional messages about your orders or account.

We may restrict, suspend, or terminate access to the website or a customer account when we reasonably believe that a user has violated our Terms of Service, engaged in fraudulent or unlawful activity, misused promotions, interfered with the website, or infringed intellectual property rights.

Send your social media profile, website information, audience details, and media kit to digital.marketing@futurebrandsgroup.com.

Submitting an application does not guarantee acceptance. We review each application based on brand alignment, content quality, audience relevance, and current campaign needs.

Depending on eligibility and campaign availability, we may offer:

• Gifting programs — selected products provided for approved content opportunities
• Commission-based programs — commission earned on qualifying sales attributed to your approved affiliate links or codes

Program terms, commission rates, content expectations, and eligibility requirements vary by campaign.