Política de reembolso

Return eligibility

Eligible merchandise may be returned within 30 days of delivery.

To qualify for a return, merchandise must be:

• Unworn, unused, unwashed, unaltered, and undamaged
• In its original, resalable condition
• Returned with all original tags attached
• Returned with all original accessories, components, and packaging
• Free from fragrance, makeup, deodorant, stains, pet hair, dirt, scuffing, and other signs of wear
• Accompanied by valid proof of purchase

Items that do not meet these requirements may not be accepted.

Product-specific return requirements

All merchandise must be returned in its original, resalable condition. Additional requirements apply to the following categories:

Clothing

Clothing must be unworn, unwashed, unaltered, and returned with all original tags attached. It must be free from makeup, deodorant, fragrance, stains, pet hair, and other signs of wear.

Handbags and accessories

Handbags and accessories must be unused and returned with all original straps, charms, pouches, dust bags, inserts, protective coverings, and packaging.

Footwear

Footwear must be unworn and free from sole wear, scuffing, creasing, dirt, or other marks. Shoes should be tried on only on a clean, soft, carpeted surface.

Jewelry

Jewelry must be unworn and returned with all original boxes, pouches, cards, tags, and protective materials. Pierced earrings and other pierced jewelry are not returnable.

Swimwear

Swimwear must be unworn, unwashed, and returned with all original tags and the hygienic liner fully attached and undamaged.

Beauty and wellness

Beauty, skincare, haircare, fragrance, bath, body, wellness, and personal-care products are eligible for return only when unopened, unused, and returned with all original packaging and safety seals intact.

Certain beauty or wellness products may be identified as non-returnable on the product page for hygiene or safety reasons.

How to start a return

To request a return, visit our Returns Center or email support@futurebrandsgroup.com within 30 days of delivery.

Please provide:

• Your order number
• The item or items you wish to return
• The reason for the return

Returns must be approved before being shipped. Items sent without prior return authorization may be refused or returned to the customer.

After approval, the return package must be given to the designated carrier within 7 days after the prepaid label is issued. An expired return authorization may need to be requested again and remains subject to the original 30-day return window.

Return shipping costs

For regular returns, Future Brands Group will provide a prepaid return label. An $8.95 prepaid-label fee will be deducted from the refund.

The $8.95 fee is waived only for:

• One approved size exchange for the same item
• A confirmed damaged or defective item
• An incorrect item sent by Future Brands Group

Returns based on color, style, personal preference, changed mind, or ordering multiple items to choose from are considered regular returns and are subject to the $8.95 prepaid-label fee.

A return requested for a refund because an item does not fit is also considered a regular return and is subject to the $8.95 fee. The fee is waived when the customer completes an approved size exchange.

Original and expedited shipping charges are non-refundable, except when the return results from a confirmed damaged, defective, or incorrect item.

Size exchanges

If an item does not fit, you may request one free size exchange within 30 days of delivery.

The item must meet all return eligibility requirements. Once the exchange is approved, we will provide a prepaid return label.

The replacement must be the same product in a different available size.

Size exchanges are subject to availability. If the requested size becomes unavailable before the exchange is completed, we will issue a refund to the original payment method and will not deduct the $8.95 prepaid-label fee.

Only the first approved size exchange for each eligible item includes free return shipping. Additional exchanges or later returns are subject to the $8.95 prepaid-label fee.

Requests for a different color, style, or product are treated as regular returns. You may return the eligible original item and place a new order separately.

Final Sale items are not eligible for size exchanges.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact support@futurebrandsgroup.com within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging and shipping label

If the issue is confirmed, Future Brands Group will provide a prepaid return label and arrange an available replacement or refund at no additional cost.

Normal wear and tear, fit preference, misuse, improper care, accidental damage, or damage caused after delivery is not considered a product defect.

Final Sale and otherwise non-returnable items remain covered if they arrive damaged, defective, or incorrect.

Final Sale

Items identified as Final Sale on the product page, in the shopping cart, or at checkout cannot be returned, exchanged, or credited.

Final Sale status is based on how the item was identified at the time of purchase. A later price reduction does not change the return eligibility of an earlier purchase.

Final Sale items remain covered if the customer receives an item that is damaged, defective, or incorrect. The issue must be reported within 7 days of delivery.

Sale items

Sale items may be returned within the regular return window unless they are specifically identified as Final Sale.

Eligible Sale items are subject to the same condition requirements and $8.95 prepaid-label fee as other regular returns.

Other non-returnable items

For health, hygiene, safety, or customization reasons, the following items cannot be returned or exchanged unless they arrived damaged, defective, or incorrect:

• Items identified as Final Sale
• Gift cards and e-gift cards
• Personalized, monogrammed, engraved, altered, or customized merchandise
• Opened, used, sampled, or tested cosmetics and beauty products
• Skincare, haircare, fragrance, bath, body, wellness, and personal-care products with opened, broken, or removed seals
• Products specifically identified as non-returnable on the product page
• Pierced earrings and other pierced jewelry
• Intimate apparel, shapewear, hosiery, socks, and other hygiene-sensitive merchandise
• Swimwear with a removed or damaged hygienic liner or without its original tags
• Items that have been worn, washed, stained, altered, damaged, or improperly cared for
• Items missing required tags, components, accessories, or original product packaging

Some products may have additional return restrictions for hygiene, safety, customization, or brand-specific reasons. Any additional restriction will be displayed on the product page before purchase.

Return packaging

Original product packaging is considered part of the merchandise.

Depending on the product, original packaging may include:

• Garment bags
• Shoe boxes
• Dust bags
• Branded boxes
• Jewelry boxes or pouches
• Cases
• Inserts
• Protective wrapping
• Accessories
• Spare parts
• Product literature
• Other materials originally included with the item

Do not attach a shipping label, postage, or tape directly to the merchandise or its original branded packaging.

Place the complete item and all original packaging inside a protective shipping carton or mailer.

Use only the return label and instructions provided for your approved return. Future Brands Group is not responsible for returns sent to an incorrect address or shipped without authorization.

Returning items from multiple orders

Do not combine items from separate orders or separate return authorizations in one package unless our return instructions specifically allow it.

Items sent with the wrong return label or included in an unauthorized package may experience processing delays or may not be eligible for credit.

Follow the return instructions provided for each approved return.

Refunds

Please allow up to 7 business days after your return is delivered to our facility for inspection and processing.

We will notify you when the return has been approved or declined.

Approved refunds will be issued to the original payment method. The $8.95 prepaid-label fee will be deducted from regular returns.

If a promotion, discount, or order-level coupon was applied, the refund will be based on the amount actually paid for the returned item. Returning part of an order may affect a promotion that required a minimum purchase amount or number of items.

After a refund is issued, please allow up to 10 additional business days for your bank or credit card provider to process and post it.

Original and expedited shipping charges are non-refundable, except for confirmed damaged, defective, or incorrect items.

If a returned item does not meet our return requirements, we may decline the refund and contact you. The customer may be responsible for the cost of having the merchandise shipped back.

Excessive or abusive returns

We may limit or decline returns from accounts showing excessive or abusive return activity, suspected fraud, repeated claims involving used or damaged merchandise, or other violations of this policy.

Any modified return eligibility will be communicated to the customer.

Refused or undeliverable packages

Orders returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package may be refunded after original shipping charges, return shipping costs, and other applicable carrier fees have been deducted.

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