Frequently Asked Questions (FAQ)

Orders & Returns

Q1. How long do I have to return an item?
You may return items within 30 days of delivery, as long as they are unworn, unused, and in their original packaging.

Q2. Are there items I cannot return?
Yes. Final Sale items are not eligible for return or exchange.

Q3. How do I start a return?
Visit our Returns Center or email us at online@futurebrandsgroup.com. Once your return is approved, you’ll receive a prepaid return label.

Q4. Do I have to pay for return shipping?
No — we offer free returns and free shipping.

Q5. When will I receive my refund?
Refunds are issued to your original payment method once we receive and inspect the returned item.

Damaged or Defective Products

Q6. What if I receive a damaged or defective item?
Please contact us immediately at online@futurebrandsgroup.com. We’ll send you a prepaid return label and issue a full refund once the item is received.

Privacy & Data

Q7. What personal data do you collect?
We collect information you provide (name, email, phone, shipping/billing address, payment details) and automatically collected data (device info, IP, browsing activity).

Q8. How do you use my data?
We use it to process orders, provide customer service, improve your shopping experience, and—if you opt in—send promotional communications.

Q9. Do you sell my personal information?
No. We never sell your information. Data is only shared with trusted partners like shipping and payment providers.

Q10. How is my data protected?
We safeguard your information with SSL encryption and industry best practices.

Q11. Can I opt out of marketing emails or targeted ads?
Yes. You can opt out at any time by emailing online@futurebrandsgroup.com or using the unsubscribe link in our emails.

Terms of Service

Q12. Can you cancel or modify my order?
In rare cases, we may cancel or modify an order due to pricing errors, promotions, or stock limitations.

Q13. What happens if I misuse the site?
We may suspend or terminate accounts that violate our terms, including unlawful activity or infringement of intellectual property rights.

Affiliate Program

Q14. How can I join the Affiliate Program?
Send your profile and media kit to digital.marketing@futurebrandsgroup.com.

Q15. What do you offer affiliates?
We offer Gifting Programs (products to showcase on your channels) and Commission-Based Programs (earn on qualifying sales from your content).