Refund policy
Returns & refunds
We want you to be happy with your purchase. Please review these guidelines before submitting a return request.
- Return window
- 30 days from delivery
- Return shipping
- Paid by the customer
- Damaged or incorrect
- Free — we send the label
On this page
- Return eligibility
- How to start a return
- Return shipping costs
- Damaged or incorrect items
- Non-returnable items
- Refunds
- Exchanges
- Refused packages
- Contact us
Return eligibility
Eligible items may be returned within 30 days of delivery. To qualify, merchandise must be:
- Unworn, unused, unwashed, and undamaged
- In its original condition and packaging
- Returned with all original tags, accessories, dust bags, boxes, and protective materials
- Accompanied by proof of purchase
Items that show signs of wear, use, alteration, washing, damage, fragrance, makeup, or missing packaging may not be accepted.
How to start a return
To request a return, visit our Returns Center or email support@futurebrandsgroup.com within 30 days of delivery. Please include:
- Your order number
- The item or items you wish to return
- The reason for the return
Returns must be approved before they are shipped. Items sent to us without prior return authorization may not be accepted.
Return shipping costs
Customers are responsible for all return shipping costs unless the item received was damaged, defective, or incorrect.
Once your return request is approved, you will receive return instructions. You may purchase a shipping label through the available return process or use a carrier of your choice.
We strongly recommend using a trackable and insured shipping service. Future Brands Group is not responsible for returned packages that are lost, delayed, damaged, or delivered to an incorrect address.
Original shipping charges, when applicable, are non-refundable.
Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact support@futurebrandsgroup.com within 7 days of delivery.
Include your order number and clear photographs of the item, packaging, and shipping label.
If the issue is confirmed, Future Brands Group will provide a prepaid return label and arrange a replacement or refund at no additional cost to you.
Damage caused by normal wear, misuse, improper care, or customer handling is not considered a product defect.
Non-returnable items
The following items cannot be returned or exchanged:
- Items marked Final Sale
- Gift cards
- Personalized or customized merchandise
- Opened or used beauty, skincare, haircare, fragrance, bath, or wellness products
- Beauty products with broken or removed safety seals
- Pierced earrings and other hygiene-sensitive items
- Swimwear without the original hygienic liner and tags
- Items damaged through wear, misuse, washing, alteration, or improper care
Sale items may be returned unless they are specifically marked Final Sale.
Refunds
Once your return is received, it will be inspected to confirm that it meets our return requirements. We will notify you when the return has been approved or declined.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or credit card provider to process and post the refund after it has been issued.
Return shipping costs and original shipping charges are not refundable.
If a returned item does not meet our return requirements, we may decline the refund. The customer may be responsible for the cost of having the item shipped back.
Exchanges
We do not guarantee direct exchanges, because product availability may change.
To obtain a different size, color, or style, please return the eligible original item and place a new order.
Refused or undeliverable packages
Orders returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package may be refunded after applicable original and return shipping costs have been deducted.
Contact us
Questions about a return? Email support@futurebrandsgroup.com
Please include your order number in all return-related communications.
Last updated: July 2026